Customer Experience | La Maison D'Artem

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Honor the Humanity of your clients

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People won’t remember what you say, but they will remember how you made them feel?

More than ever before, it has become obvious that the modern customer wants to be heard, listened to, and at the center of your businesses universe. Brands need to keep up with customers’ evolving appetites and behaviors. Don’t make the mistake of believing your customers’ savvy with a particular piece of technology is the single defining aspect of their character, of their humanness. Honor the humanity of your customers, and treat them accordingly!

What is customer experience?

Customer experience (also known as CX) is defined by the interactions and experiences your customer has with your business throughout the entire customer journey, from first contact to becoming a happy and loyal customer. If there is a mismatch between the brand’s value proposition and what customers actually experience, cognitive dissonance occurs and can lead to dissatisfaction and ultimately, lost revenue. CX is about understanding the customer’s expectation and delivering on it.

Customer Experience

Are you giving your Brand a fighting chance? It іѕ уоur jоb as a buѕіnеѕѕ оwnеr to mаkе уоur brаnd nаmе mеmоrаblе in a positive wау. 

What is a Brand? A promіѕe about who you are and what benefits you deliver that gets reinforced every time people come іn contact with any facet of you or your business. Through branding and brand management, a business can convey a message, establish an emotional relationship with customers, and establish connection with loyal customers.

Without a good brand strategy, it is possible that your company will easily be forgotten and left in the dust. However, along with a brand also comes the need for brand management.

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La Maison D’Artem

It’s important to ensure a positive customer experience so customers build brand loyalty and affinity. It’s how they perceive their interactions with your company.

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1350 Mazurette #224
Montreal, QC, H4N 1H2
Phone: 514 612-0615 (Ext.1)

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Monday – Friday
10 AM – 5PM
Saturday – Sunday (Closed)

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